What shipping methods are available?
Currently, we aim to dispatch orders within 3 working days, unless UK Special Delivery is chosen. Delivery time after that varies with your chosen method of shipping.
As standard, we offer free shipping (no tracking) Worldwide.
UK & INTERNATIONAL SHIPPING
We aim to send all orders within 3 working days of the order being placed. Typically it will then arrive the next day but can take longer.
Royal Mail evaluates shipping price on size & weight. All items will travel without tracking. This flexibility allows us to keep postage prices as low as possible (Free in our case) without actually affecting the speed with which you receive them.
It is standard practice for all orders over £100 to travel with tracking.
Europe Economy or International Economy Delivery is the standard delivery option for orders below the minimum cost (no tracking). Orders placed on Friday/Saturday will be delivered on Monday.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
Do you ship internationally?
We currently deliver to the UK, Ireland, Europe, United States of America and most of the countries in the rest of the World.
How long will it take to get my package?
Estimated delivery times
United Kingdom:Â 3-5 business days
North America:Â 2-4 weeks
Europe:Â 1-3 weeks
Deliveries generally tend to take around 5 to 10 working days to arrive at your home after you have confirmed your purchase.
During promotional periods delivery may take a little longer than usual.
We cannot accept responsibility for any delivery delays caused by the courier service selected; however we seek to ensure that the options we offer are trustworthy and provide a good service.
Payment
What payment methods are accepted?
We accept the following credit and debit cards: MasterCard, Maestro, Visa, Delta and Visa Electron. We also accept payments through PayPal.
You will be able to see them on the checkout page.
When I place an order, when will payment be deducted?
Your payments will be taken when you place your order, once we have performed a security check.
Is buying on-line safe?
Never ever, ever buy anything online using your credit card from a site that doesn’t have SSL (secure sockets layer). Look out for a small padlock symbol 🔒in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for ‘secure’).
PayPal, however, is still a good, safe way to make a payment.
Orders & Returns
How do I place an order?
Once you have found the item(s) that you wish to purchase, simply click on the ‘Add to cart’ button and the item will be automatically added to your cart. You need to click on the product image or title to visit the product page and find all the information you may need.
Your cart is permanently on the top right of your screen and it’s constantly updated so that you can check it. You can continue shopping and add as many items as you want to your cart before checking out.
When you are ready to complete your order, simply click on your cart (top right of the screen) and choose between ‘View cart’ (if you want to see a summary of your order, or you have got a promo code/gift voucher to use) and ‘Checkout’ (if you prefer to skip the summary and proceed straight to the checkout process).
Can I cancel or remove an item from my order?
Unfortunately no.
Once the order has been confirmed, it goes straight to the warehouse, where it is processed. Because we process orders so quickly, we are unable to process cancellations or changes to items. However, you can always return the order or item once it has arrived.
Do I need an account to place an order?
No, you don’t need to have an account to shop with us online. To buy without registering, simply use our ‘Guest checkout’ option.
Registering online does have its advantages, here’s some of them:
- Make future purchases quicker as you will never need to fill in your account information again
- Conveniently track your current order status and see your order history
How can I check if my order has been dispatched yet?
To track your order status, please enter the information provided on the order email using the “Order Tracking” link that you can find on the website footer.
This information was given to you on your receipt and in the confirmation email you should have received.
How can I return a product?
If you have changed your mind, you can return your order to us. Write to me@kumo.studio, stating your order’s identifying details. We will reply by telling you the steps you need to take. Remember, you have 15 days to return your order.
In order to return an item, it is very important for the product to arrive at our warehouse correctly identified. In order to do that, you must put the delivery note provided with each order inside the return package and state which article you wish to return.
How can I contact customer service?
You can contact us by e-mail at me@kumo.studio
Also, you can contact us on Twitter or Instagram. Our customer service timetable is Monday to Friday from 9am to 5pm (UK time zone).